|Return policy details
|| Return Policy
At ToolSmithDirect customer satisfaction is our top priority. We offer a no-hassle 30 day money back guarantee on every item we sell.
Return and Exchange Process
Step 1 Get a Return Merchandise Authorization (RMA) Number
To process a return, please send us a message so we can provide you with a RMA number. The RMA number will only be issued during the 30-day return period which begins on the date of shipment by ToolSmithDirect. Please provide the following information when requesting a RMA:
- Full Name
- Date of Purchase
- Return Item(s)
- Reason for return
- Order Number
- Mailing Address
- Refund or Replacement
Step 2 Send Your Item Back
For returns due to defect or ToolSmithDirect error we will provide you with an RMA number along with a shipping label and tracking number. Once you have been given a RMA number, you have 3 business days to ship out the item(s) you wish to return.
For returns due to any other reason besides defect or ToolSmithDirect error we will provide a RMA number but customers will be responsible for returning item(s) at their own expense.
Step 3 Get Refund / Replacement
Once ToolSmithDirect receives the returned item(s) a refund or replacement order will be issued within 5 business days. If any issues come up with processing the refund or replacement we will contact you immediately.
Any items returned to ToolSmithDirect without a RA number will incur a non-negotiable 15% restocking fee based on the order amount excluding tax and shipping.
Refunds vs. Replacements
Once returned items are received we will issue a refund within 4 business days. We will accommodate replacement orders if inventory is available and only upon request.
ToolSmithDirect is not liable for product that is damaged, lost or stolen during the shipping process for returned items. If an item is damaged, lost or stolen during a return shipment ToolSmithDirect will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier.